The Communication Workers Union has welcomed the announcement by the government review team that "liberalisation of the UK postal service has produced no significant benefit for either households or small business." This statement underlines what all industry experts, including the CWU, have already said.

CWU deputy general secretary Dave Ward said: 

"This report is just an analysis of the problem, but the key now for the review team and for the government is to finally get the policy on Royal Mail right. 

Currently, the policy and funding of Royal Mail makes its future untenable and damages the service to customers, the terms and conditions of workers in the industry and the future of the universal service.

This means that Royal Mail is preoccupied with managing decline rather than meeting customers’ requirements."

The CWU has submitted a report to the government review team today, reiterating that a solution must be found that gives the company a more sound financial footing, a less obtrusive regulatory frame work and clearer direction from the government on the company’s social obligations.

The public wants an innovative, publicly owned postal service that provides customers with the service that they want.